Welcome to RDS Hospitality & Brand Advisors
RDS Hospitality & Brand Advisors specializes in helping brands and businesses in the hospitality industry succeed. With over 35 years of experience in hotels, resorts, country clubs, golf courses, and restaurants, RDS has a wealth of knowledge and expertise to share.
At RDS Hospitality & Brand Advisors, we specialize in training leadership teams at hotels, resorts, and country clubs to implement timeless relationship and hospitality tactics to improve overall effectiveness. We tailor our program to meet the specific goals and objectives of your organization. In addition, we coach and empower customer service and sales teams in relationship development and service strategies to increase engagement, boost customer satisfaction, and strengthen your unique brand.
Expert Solutions and Guidance in Hospitality
Elevate your hospitality business with timeless relationship and customer service strategies
Elevate your hospitality business
Timeless relationship and customer service strategies
We understand the unique challenges and opportunities faced by leadership teams and sales teams at hospitality organizations. That's why RDS Hospitality & Brand Advisors offers expert guidance and solutions to help your business succeed. With our one-of-a-kind perspective and deep industry knowledge, we provide the information, insight, and strategies you need to improve teamwork, enhance employee morale and retention, and elevate sales and customer experience. Whether you're looking to solve a specific problem or maximize your organization's potential, we have the expertise and resources to help.
Lunch and Learn Online Training Seminar
We understand the importance of staying ahead of the game in the hospitality industry, which is why we're excited to offer you the opportunity to win a spot in our exclusive Lunch and Learn online training seminar.
Portfolio
Are you interested in learning how our solutions have helped other brands succeed? Check out some of our recent projects for a firsthand look at the results.
Success Stories
I worked with Roy for several years while at the Grosvenor Resort. Roy is what I call a “visionary”, a true entrepreneur. He has the ability to “think outside of the box” and motivate his peers, subordinates and superiors to do the same ultimately resulting in profitability for the company. He applies this approach towards everything he does which is quite refreshing.
Jenny Keaton
Having known Roy for over 30 years, I can confidently say that Roy is a hard-working, entrepreneurial person. Roy has the ability to capture the needs of others and skillfully work towards their best interests. He is focused on Problem Resolution and Organizational Growth. He brings with him many years of experience both in and out of the industry. Any organization that Roy affiliates himself with will quickly recognize his dedication and ability.
Larry Slifkin
Timeless relationship and customer service strategies
Based on the best-selling book “The Relationship Engine” and proven P.A.L.M.E.R. Hospitality Principles.
The Relationship Engine by Ed Wallace is the perfect resource. In this book, Wallace draws on his extensive experience to outline a comprehensive approach for creating meaningful connections with customers, colleagues, and partners.
In addition to The Relationship Engine, we also follow the P.A.L.M.E.R. Hospitality Principles, a set of strategies designed to help hospitality professionals create a positive and memorable experience for their customers. These principles include Personalization, Attention, Listening, Memory, Empathy, and Responsiveness, and are key to increasing customer satisfaction and loyalty.
Recent News
Stay up to date with the most recent RDS Hospitality & Brand Advisors news.
Unveiling Unforgettable Employee Rewards: RDS Hospitality’s Exquisite Incentive Travel
In the realm of corporate success, acknowledging and celebrating the hard work and dedication of…
Unlocking the Power of Relational Capital: A Timely Revelation for Sales Teams
In today's ever-changing business landscape, I can't stress enough the value of genuine connections and…
Lunch and Learn Online Training Seminar
We understand the importance of staying ahead of the game in the hospitality industry, which…
What’s the benefit of social media for MY business? I hear you ask
Well, did you know that 74% of consumers rely on social media to guide purchasing…
Mission Inn Resort & Club Will Host the Future of the LPGA
This marks the third annual stop in Lake County for the Epson Tour, the Official…
Creating Impactful Experiences With Roy Schindele, President at RDS Advisers Corp
In the hospitality industry, the manner in which you treat your guests and employees can…
The Golf Insiders with Roy Schindele
Roy Schindele, Executive Director of Sales and Marketing for Mission Inn Resort and Club, talks…
Roy Schindele, Executive Director of Sales and Marketing for Mission Inn Resort and Club
Roy talks about this unique, award-winning Central Florida golf resort that is family owned and…
LPGA tour headed to Howey-In-The-Hills in May
The LPGA’s Symetra Tour is returning to Mission Inn Resort and Club in Howey-In-The-Hills for…
Mission Inn Resort & Club Championship Returns to Symetra Tour
Howey-In-The-Hills, Fl.–The Symetra Tour announced the return of the second annual Mission Inn Resort & Club Championship to be…
Symetra Tour returning to Mission Inn
The LPGA’s Symetra Tour will return to Mission Inn Resort and Club in May for…
SportsEvents Readers’ Choice Awards: Best Live or Virtual Sports Event Planner of 2020
Executive director of sales & marketing for the Mission Inn Resort & Club in Howey-In-The-Hills,…
Mission Inn is making good use of both of its courses
With six national events scheduled in 2021, Bud Beucher, president of Mission Inn Resort &…
Thanks for the Recognition!
Mission Inn Resort has received more accolades to add to the multiple media and reader’s…
Mission Inn Resort and Club is a Mission Accomplished in the Search for Serenity
Discovery and enrichment come through expanding boundaries…especially when you have to stretch them some.
Mission Inn Names New Director of Sales
Schindele joins Mission Inn after 14 years as Executive Director of Sales and Marketing for…
Mission Inn Resort & Club Names Roy Schindele as New Executive Director of Sales & Marketing
Roy Schindele, who has extensive resort sales and marketing experience, has been named the new…
#1 Meeting, Incentive and Group Event Venue in Orlando FL
Arnold Palmer's bay Hill Club & Lodge is the perfect setting for your next board…
The Arnold Palmer Invitational at Bay Hill with Doc Griffin & Roy Schindele
Timm & Frank welcome Doc Giffin, long time friend of Arnold Palmer & Roy Schindele,…
Father’s Day Special
On this week’s show we were joined by Roy Schindele, Director of Sales and Marketing…
Meetings in Orlando, FL
9000 Square feet of meeting space combined with 70 guest rooms makes Arnold Palmer's Bay Hill…
Arnold Palmer’s Bay Hill Club & Lodge Named IAGTO Golf Resort of the Year
As the global trade organization for the golf tourism industry, IAGTO conducts annual awards to…
Bay Hill is a Reflection of Arnold Palmer’s Style
Roy Schindele, director of sales and marketing for Arnold Palmer’s Bay Hill Club and Lodge,…
Orlando Demo: 2010 Member Guide
Bay Hill combines 5-star service with world-class golf in a n exclusive private club setting.…
We're here to help your business reach new heights.
Digital marketing is essential for growth, but it does not have to be complicated. Simply send us a message or give us a call to learn more about how we can support you.
